"I have always found Benchmark to be a very supportive company. They are thoroughly professional and really do “listen” to “customer voice”. As an advisory company they are excellent – advice is given in the context of what is best for the customer not as a sales pitch. Communication is good and as well as the usual contracts, they provide a superb backup service. We will continue to use Benchmark for the foreseeable future."
Chris Sheekey, Headteacher : Abram Bryn Gates Primary School
"Excellent communication and co-operation with both school and contractors onsite. Interactive whiteboards fitted prior to school opening and the technician was both efficient and reliable. All other ICT equipment installed efficiently and as required. Good team work and excellent service provided.
We have increased our technical support contract time to a weekly visit due to the size and nature of the school. The technician is both approachable and friendly and continues to provide a service to the highest standard."
Michelle Frost, Business Manager: Platt Bridge Community School
"The provision of technical support is excellent. The technician sorts out all of our problems straight away. Product advice, sales, delivery and installation, cabling and networking services are all good. Website development, again our technician has worked hard to develop Shevington Vale’s website and it looks great. Benchmark’s customer care is excellent. All the team are very friendly and sort out quotations, queries and problems promptly."
James Marsh, ICT Co-ordinator : Shevington Vale Primary School
"We receive quotes promptly and at competitive prices. Our deliveries have been fast and accurate. We have had whiteboards, power outlets, cabling and network points installed all with a minimum of disruption to our working day.
Technical support is an essential part of the maintenance of the school ICT structure. The technician works alongside the ICT co-ordinator to maintain equipment and the network, install new software and provide advice and solutions to ICT issues."
Julie Hassan, ICT Co-ordinator : St Oswald’s RC Primary School
"The technician is very reliable and knowledgeable. He talks with me on technical issues in a language I can understand, not being over technical myself. He puts both points of view across – as we have dealt with RM before and so my knowledge is developing well. He is approachable and always completes the tasks left within the time. I have come to rely on his obvious high level of knowledge. Re cabling installation - very prompt and easy to arrange, technician completed job as specified and left the room tidy. Good service – would use it again."
Karen Tomlinson, ICT Co-ordinator : Millbrook Primary School
"The service from ordering to delivery to installation is always very professional and efficient. The staff at Benchmark, are always helpful, polite and happy.
Regarding the technical support; we have always had an excellent relationship with the Benchmark Technician in school. He always goes the extra mile to make sure things are done. Problems are always resolved quickly."
Nicola Goulding, Deputy Headteacher: Aspull Church Primary School
"I am happy to provide the following comments concerning our experiences of the services provided by Benchmark North. Quotes for new equipment and installation have always been provided promptly and the delivery and fitting carried out by qualified, courteous technicians.
The technical support we receive from Benchmark is excellent. Technicians are reliable and extremely effective at sorting out difficulties."
Wendy Hilton, Headteacher: Castle Hill St Philip’s CE Primary School
"The installation of new wiring, network and server was done with efficiency and minimum disruption. It was suggested by Benchmark and remains a cost effective solution for our school.
The Benchmark maintenance support contract has proven to be reliable and cost effective over many years now. Having a dedicated technical support ‘person’ has enabled us to build up a good knowledge of Benchmark’s services. They also have a sound knowledge of our school’s needs and expectations."
Elaine Tyrrell, Headteacher: Highfield St Matthew’s CE Primary School
"We find that the technical support provided by Benchmark North Ltd is excellent and the continuity good. The rapport with the staff is excellent, very flexible, punctual and most issues resolved promptly. Any purchases have been good value for money – always comparable with other companies. Good up-to-date knowledge of products and the delivery and installation is good and timely.
Their customer care is excellent – always friendly on the phone and in person.
If prices remain competitive I wouldn’t look anywhere else for my technical support."
Janet Taberner, Headteacher: St Benedict’s RC Primary School
"Our Benchmark technician visits every week, for 3 hours. He is very professional and courteous with members of staff. If an answer about products can’t be given, the information will be obtained from another source in order to provide an answer. Items are usually ordered quickly and installed in good time.
Our website was designed and continues to be developed - this is a continuous two-way process between school and technician. I am pleased with the service offered."
Julia Johnson: School Business Manager, New Greenhall School
"Huyton & Prescot Golf Club has used Benchmark North Ltd for all its IT services and hardware supplies since April 2004. In all dealings with the Company the club has received utmost commitment and professionalism. I would have no hesitation in recommending Benchmark to other companies who may require the whole range of IT skills."
Les Griffiths, Secretary : Huyton & Prescot Golf Club Ltd
"When Leigh Centurions received funding to start up a Playing for Success Centre at the club, it was imperative that we quickly source a supplier for one of the main aspects of our centre – the ICT equipment.
During the application process for the funding bid, there was a clear vision of the kind of learning environment we wanted to create: up-to-the minute, cool and funky, and we needed a supplier who could share our vision and help us realise it. We contacted a number of local companies by looking through the Yellow Pages, and Benchmark’s prompt response immediately interested us.
From the very first contact, we have had a prompt, personal and friendly service. Lynn and Andy came to the club and were shown the shell of the room, which was still under refurbishment, and from that moment we felt supported all through the process from sourcing the equipment to installation. Andy understood the effect we were trying to create and sourced the keyboards for us and came up with the idea of wall mounting the monitors to make the most of the space available.
The quotations we received were within budget and we were keen to use a local company. Co-ordination of the installation was potentially a tricky area, but managed well, and the aftercare and support has always been prompt. We have been really pleased with our association with Benchmark, and look forward to another exciting project when we move to the new centre in Leigh Sports Village."
Linda Donahue, Centre Manager : Leigh Centurions Rugby Club
"We have been using the services of Benchmark for the past 9 months for both technical support and website and ICT development within the school. The service for both has been excellent.
Lynn and the team ensure that we have up to date information regarding the school’s needs and work within a budget that is agreed beforehand. Any technical difficulties which we encounter, however small, are dealt with promptly, by either a reassuring call or a visit to school. We also receive quotes for hardware and other equipment very quickly with delivery either the next day or very shortly after. Staff feel comfortable discussing any problems with the Benchmark staff and are not bombarded with’ technical jargon’ which is often the case with ICT technicians.
The three weekly visits are also an extremely valuable part of the service which Benchmark provide. These visits not only allow for any technical problems to be dealt with but also for the long term development of ICT within the school to be planned for and carried out in stages that suit our needs. I would have no hesitation in recommending Benchmark to other schools."
Elizabeth J Green, Headteacher: St Oswald’s Catholic Primary School, Coppull
Benchmark were introduced to us at just the right time. We were undergoing a period of change in terms of replacing hardware and infrastructure. Visits to our school were professional and provided sound and cost effective advice. This was very much backed up with speedy, discrete, courteous and friendly installation.
Following this excellent start we decided to engage Benchmark to provide our school with technical support. This is on-going, and the service we receive enables us to deal with technical issues in an organised and speedy way as well as providing the opportunity to plan and cost future projects clearly and objectively.
The staff and pupils at our school have developed a great relationship with our visiting technician. He is known across the school as " Benchmark Andy".
Peter Rafferty: Green Park Primary School, Maghull, Merseyside